My last blog posting on Service Manager 2010 focused mainly on a high level of understanding the necessary components for Service Manager and the requirements around hardware/software for building out a test environment.

In this blog entry I’ll focus on taking some precautionary steps prior to installing those necessary components for Service Manager 2010, as well as finally some gotchas with the install of Service Manager 2010 Beta 2.

Once you have your VMs built out with Windows Server 2008 R2, install the following…

Install prior to installing Service Manager 2010:

  • .NET Framework 3.5
  • PowerShell 1.0 (not really necessary as it is included w/ W2K8 R2)
  • SQL 2008 (full text search must be installed)
  • SQL 2008 SP1

Firewall Port Settings:
If your security team requires the Windows Server 2008 R2 Domain Firewall to be enabled, please note the necessary ports to open for communication between the various Service Manager components:

One quick item I want to stress is that when you install Service Manager 2010 Beta 2 for the first time, it will install the following Service Manager components:

  • Service Manager Management Server
  • Service Manager Database
  • Service Manager Console

In reading the accompanying documentation for Service Manager 2010 Beta 2, it appears that you will only install the Management Server and the Database — this is not true, it also installs the Service Manager Console.

You can install the Service Manager Console on workstations and servers just as you can for Configuration Manager and Operations Manager.

Service Manager Account Considerations:

Service Manager Management Server:

  • Local Admin on the server that will run setup
  • Local Admin on remote server hosting Service Manager DB if on a different server
    Domain Account
  • Sysadmin SQL Server Role on the SQL Server instance where the Service Manager DB is being created

Service Manager Console:

  • Local Admin on the server that will run setup

Create the following Group / Accounts:

  • Service Manager Admin group: Srv_Mgr_Admins
  • Account for Service Manager services: SrvMgrAction
  • Service Manager Workflow Account: SrvMgrWkflow

Installing Service Manager 2010 Beta 2:
Having installed the necessary applications and created the necessary Service Manager accounts, the installation of Service Manager 2010 should be pretty simple.

Here are a few screenshots of the Service Manager 2010 Beta 2 installation (click to enlarge):

Install screen with other option on righthand side.

***Leave the Product Key empty — isn’t necessary for beta installs.

Browse to a different install location if necessary.

Even though it reports a warning for memory, you can continue.

During the Service Manager install, it will look for the SQL instance and create the ServiceManager DB.

Here you will specify the name of your Service Manager Management Group. This will be different than your Service Manager Data Warehouse Management Group name (details to come on this).

Specify the account you created for the Service Manager Services.

Specify the account you created for the Service Manager Workflow account.

Select “Yes” here so that the Service Manager Product team can get (valuable) feedback for your experiences.

Installation Summary.

List of items completed during installation of Service Manager.

Service Manager setup completed successfully.

From here, you can select the option to launch the Service Manager console and get a look at the console:

***Note that the Database icon is missing from this view.

We’ll install Service Manager Data Warehouse next – stay tuned…